If you are unhappy with a product or service, do you know how to express your dissatisfaction effectively to achieve the best outcome? What information should you include in a complaint letter or e-mail? What tone should you use when stating your case? Should you ask for a repair, a replacement or a refund?
The Consumer Action Website of the Federal Citizen Information Center provides clear, step-by-step guidelines for resolving product and service disputes. From advice on escalating unanswered complaints to tips on what information and documentation you should include in correspondence with company representatives, the site empowers consumers to address problems effectively.
Visit www.consumeraction.gov for sample complaint letters and e-mails, information on where to file complaints—including contact information for corporate consumer affairs offices, Better Business Bureaus, state and local government offices and federal agencies—legal help and other useful resources to help get your complaints across more effectively.
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